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Title
Text copied to clipboard!Service Writer
Description
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We are looking for a Service Writer to join our automotive service team and act as the liaison between customers and our service technicians. The ideal candidate will have excellent communication skills, a strong understanding of automotive systems, and a customer-first attitude. As a Service Writer, you will be responsible for greeting customers, understanding their vehicle concerns, and accurately documenting service requests. You will also be responsible for providing cost estimates, scheduling service appointments, and keeping customers informed throughout the repair process.
In this role, you will work closely with technicians to ensure that all work is completed efficiently and to the highest standards. You will also be expected to maintain accurate records of services performed, parts used, and customer interactions. A successful Service Writer must be organized, detail-oriented, and capable of multitasking in a fast-paced environment.
This position requires a deep understanding of automotive terminology and repair procedures, as well as the ability to explain complex technical information in a way that is easy for customers to understand. You will also need to be proficient in using service management software and other digital tools to manage appointments, track repairs, and communicate with customers.
We are looking for someone who is passionate about customer service and committed to delivering a positive experience for every client. If you have a background in automotive service, strong interpersonal skills, and a desire to grow within a dynamic team, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Greet customers and assess their service needs
- Document vehicle issues and service requests accurately
- Provide cost estimates and explain repair procedures
- Schedule service appointments and manage workflow
- Communicate with technicians to relay customer concerns
- Keep customers updated on repair status and timelines
- Ensure all services are documented and invoiced correctly
- Handle customer complaints and resolve issues promptly
- Maintain a clean and organized service desk area
- Promote additional services and maintenance packages
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in automotive service or customer service
- Strong knowledge of automotive systems and terminology
- Excellent communication and interpersonal skills
- Ability to multitask and stay organized under pressure
- Proficiency with service management software
- Attention to detail and accuracy in documentation
- Customer-focused attitude and problem-solving skills
- Ability to work flexible hours, including weekends
- Valid driver’s license
Potential interview questions
Text copied to clipboard!- Do you have experience working in an automotive service environment?
- How do you handle difficult customer interactions?
- Are you familiar with any service management software?
- Can you explain a complex repair to a customer in simple terms?
- What steps do you take to ensure accurate documentation?
- How do you prioritize tasks during busy service hours?
- Are you comfortable working in a fast-paced environment?
- Do you have a valid driver’s license?
- What motivates you to provide excellent customer service?
- How do you stay updated on automotive industry trends?
